📋 Introduction

Valter Paiva Tennis Academy ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or register for our programs.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

📊 Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address
• Child/Student Information: Name, age, date of birth, and skill level for camp registrations
• Payment Information: Credit card details and billing address for program enrollment
• < Emergency Contact Information: Name and phone number of emergency contacts
• Medical Information: Allergies, medical conditions, or special needs (voluntarily provided)
• Communication Preferences: Your preferences for receiving emails, SMS messages, and phone calls
• Usage Data: Information about how you interact with our website and services

🎯 How We Use Your Information

We use your information for the following purposes:

• To provide tennis coaching, training programs, and camp services
• To send appointment confirmations, class reminders, and schedule updates
• To communicate about programs, schedules, and academy updates
• To process payments and secure program registrations
• To respond to inquiries and provide customer support
• To send promotional messages about special offers, discounts, and new programs (with your consent)
• To ensure student safety and respond to emergencies
• To improve our services and website experience

📱 SMS Text Messaging

When you provide your phone number and consent to receive text messages, you agree to the following:

• Transactional Messages: Appointment confirmations, class reminders, schedule updates, and responses to your service inquiries
• Promotional Messages: Special offers, discounts, new program announcements, and service updates (only with separate marketing consent)
• Message Frequency: Varies based on your enrollment and program participation
• Message and Data Rates: May apply depending on your wireless carrier and plan
• Opt-Out: Reply STOP to any message to unsubscribe at any time
• Help: Reply HELP for assistance or contact us directly

🔒 Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, SMS delivery platforms, email service providers)
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety: To protect the safety of our students, staff, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

🛡️ Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

✅ Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections or updates to inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails and SMS messages at any time
• Portability: Request transfer of your data to another service
• Complaint: File a complaint with relevant data protection authorities

👶 Children's Privacy

Our services are directed to children under 18 with parental consent. We collect information about children only for program registration and safety purposes. Parents and guardians have the right to:

• Review their child's personal information
• Request deletion of their child's information
• Refuse further collection or use of their child's information

To exercise these rights, please contact us using the information below.

🍪 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Material changes will be notified via email or SMS where appropriate.